[note that I’ve changed the actual figures here]
"The team mentioned to me earlier that the ‘About’ course downloads automatically when learners install the app. However, when I look at the course downloads on the dashboard, it says that this course has 6 downloads by 120 users .
First, it is interesting that the number of downloads is less than the total users.
Second, if the course automatically downloads, then shouldn’t the number of users who downloaded the course equal the total registered users (so we would expect ~1,300 users instead of 120)? I’m also asking because I noticed that only 50% of users actually downloaded even 1 course (not including the About course). I’m wondering if it’s possible that there is some type of technological issue (like with the version of Android) that allows users to install the app but then prevents downloading courses?"