Re: Pictures broken / re-sizing

Support
1

@alex from

@isaacwilliams

a strange issue encountered. Described below with page URLS. Need some urgent support on this one.

  1. Pictures - when clicked shows broken image: Community Health Academy: Log in to the site
    (Community Health Academy: Log in to the site)
    Community Health Academy: Log in to the site
    (Community Health Academy: Log in to the site)
    (Community Health Academy: Log in to the site)

Filename was raised as an issue for broken picture, but this picture with a similar file name as above opens:

  1. Message “Don’t have an app installed to view this”. Reason: In Moodle, time variable being passed to this pic! Not too sure why in some cases a time variable hops on to that URL? Weird. I’ve since removed the variable, and the picture shows up:
    Community Health Academy: Log in to the site

  2. Picture displays, but not the whole, just partly (these are examples) - attached pics to demonstrate:
    Community Health Academy: Log in to the site
    Community Health Academy: Log in to the site

  3. Two pictures of the similar size on the same page; displaying differently. Reduced pic1 to 250 from 400 width (leaving height to default); to check if full pic is displayed (family planning counselling page):
    Community Health Academy: Log in to the site

2

If I can comment question 2- This has also happened to me before in moodle if i copy and paste directly from the word document/power point document to the moodle. This some times adds some extra query parameters at the end of the image url ( ?=…).
To solve this you have to re-upload the picture using the moodle image upload btn in the editor rather than just copy and paste it directly from the power points.

3

Hi,
I don’t have access to the CHA Moodle server, could you export a backup of the course(s) where these issues are happening so I can reproduce them? Or create a user for me in the server with editing permissions so I can see it there directly, what you find more appropiate.
Thanks!

4

Hi Hakim, just to say that these pictures were uploaded via the Editor.
But, great point. Noted.
Isaac

5

Ok, editing the image link and removing the extra parameters after the .png or .jpeg should then fix that.

6

Yes Hakim, you are right.

7

Hello @jjoseba, let me CLOSE this issue that I raised here. We did checks on other devices, and images came up as expected. It was my device I garner that is the issue.

Thank you for your support as always.
Isaac

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